EVUNIA editorial · Prepared 2026-11-02 · Published November 1, 2026
New Wig Shedding? Record What You See Before Trying a Fix
A loose strand cannot establish whether a new wig is faulty. Preserve the item, describe the pattern and get product-specific instructions before altering it.
If hair is coming away from a newly delivered wig, pause before repeated combing, washing or pulling at the base. Record what you noticed and ask the seller how to proceed. There is no verified strand-count threshold for EVUNIA’s selected Aurora option that lets this guide classify your delivery as normal or defective. A product photograph and a few loose hairs cannot answer that question.
Separate observation from a stress test
Keep the wig and packaging in the condition in which you found them. Note whether the loose hair was already in the packaging or appeared during handling, and describe what you did before noticing it. Photograph the loose hair alongside the affected area when practical. Do not pull more strands out to produce a clearer example or repeatedly brush to see whether the loss stops.
Describe a pattern, not just “it sheds”
Tell support whether the observation is isolated or recurring, whether it comes from one visible area, and whether there is a visible change in coverage. These are descriptions to help assess the item; none is a diagnosis by itself. Include your order reference and the exact style and color option so instructions can be matched to the purchase.
Do not import another maker’s allowance
The Custom Wig Company’s owner manual distinguishes a small amount of initial loose hair from substantial hair loss in its custom pieces and asks its clients to contact it about significant loss. That illustrates why product-specific assessment matters. Its description is not an EVUNIA tolerance, a guarantee about Aurora or permission to keep manipulating an item you may return.
Ask about the next step before using a remedy
EVUNIA’s current policy asks customers reporting an incorrect or defective item to contact support with an order reference and photos. Necessary return postage is covered for confirmed faults or shipping errors. Reporting a concern is not the same as a fault having been confirmed. Ask for an assessment and the next permitted inspection step; do not assume a refund has already been approved.
Make the buying decision before adding tools
For an ordinary change-of-mind return, the published conditions require the item to remain unused, unwashed and unaltered, with lace uncut and original packaging retained. The request window is 14 calendar days after delivery. Before ordering Aurora, ask which detangling tool and handling method apply to the selected option. If you already have a concern, do not substitute glue, knot sealer, scissors or a new cleaning routine for an answer from support.
