Frequently Asked Questions
Where do you ship?
We ship throughout the United States, United Arab Emirates, Saudi Arabia, Qatar, United Kingdom, Canada and France. Shipping is free. Enter your city and full delivery address at checkout.
When will my order arrive?
We promise delivery within 15 calendar days after successful payment to our supported destinations. If delivery takes longer, we refund USD 10 to your original payment method. See our Shipping Policy for how to claim.
How do I pay?
Use PayPal at checkout. Buy now checks out only the style and quantity you selected; the shopping bag lets you combine products.
How do I choose a colour?
Select a numbered colour on the product page. The main picture and product details update to match. model photos illustrate styling; colour and fit may vary from the physical product.
How do I choose my size?
Use our measuring guide and contact us with your head measurements to confirm the selected cap fit. Specifications vary by product.
Why can I not add some styles to my bag?
Those styles require specification or availability confirmation. Use the contact link on their product page before ordering.
Can I return an item?
Contact us within 14 calendar days after delivery for a change-of-mind return. There is no restocking fee. For voluntary returns, keep the item unused, unwashed and unaltered, with lace uncut and original packaging. UK and France statutory cancellation rights remain unaffected.
Who pays return costs?
For a change-of-mind return, the buyer pays return postage. We do not deduct our original free-shipping cost or charge a restocking fee. We cover necessary return postage for confirmed faults or shipping errors. See our Refund Policy for UK and France statutory rights.
When is a refund processed?
UK and France cancellation refunds follow the 14-calendar-day timing in our Refund Policy. For other orders, after inspection and approval, allow approximately 7–14 business days, plus your bank or payment provider’s processing time.
How do I check an order or request help?
WhatsApp enquiries are open 24 hours a day. You can also email [email protected] with your order reference for delivery status, product questions and returns.
Can I leave delivery instructions?
Add an optional order note at checkout. Notes do not change the purchased specifications, pricing or shipping policy. Contact us before payment for any customisation request.