EVUNIA editorial · Prepared 2026-10-08 · Published October 8, 2026
Received the Wrong Wig? What to Check Before Wearing or Cutting
If the wig in your parcel seems different from the one you ordered, keep it unaltered and compare it with the exact option on your order confirmation before wearing, washing or cutting it. Photograph the item and packaging, then contact the store with a clear description of the mismatch. Do not mail it back to an unconfirmed address. At EVUNIA, an incorrect item is handled separately from a change-of-mind return; the store covers necessary return postage for a confirmed shipping error.
1. Match the selected option, not just the product name
Start with the order confirmation: product name, selected color and cut, stated length, option reference and quantity. Then compare those details with the item and any labels supplied. Keep a copy of the confirmation or selected-option screenshot you saved when ordering. A current listing can help identify the style, but it is not a substitute for the record of what you purchased.
For example, Aurora · CF030-01 was listed as Golden Mixed Layers, 16 inches, on October 8, 2026. The same Aurora page also offers short bobs and other colors. A picture of another Aurora option does not show what a CF030-01 order should contain. If the received item has a different option label or clearly different cut, include that specific difference in your message rather than saying only “this is not Aurora.” Do not remove a label before recording it.
2. Describe the difference without trying to fix it
A different style or option reference is a different issue from a shade looking warmer under a lamp. Check whether you are comparing the same option and image type. EVUNIA marks model images as styling illustrations; they are not exact color measurements or evidence of a delivered item’s condition. For a color concern, send a clear view in ordinary light without a beauty filter and explain whether the issue is the label, root color, overall tone or cut. Our online color guide explains the limits of screen and lighting comparisons.
Keep the outer parcel, inner packaging and labels. Record an overview of the item, the feature that appears different, and the relevant label if one is present. Keep shipping labels and your order reference private; send them directly to the store rather than posting identifying information publicly. Do not dye, thin, trim or cut the lace to make an apparent mismatch look closer to the picture. If it is already altered, describe that honestly when asking for help instead of presenting it as untouched.
3. Ask for the correct return route and postage arrangements
EVUNIA’s return policy, checked on October 8, 2026, asks you to contact the store with your order reference and photos for an incorrect or defective item. Necessary return postage is covered for confirmed faults or shipping errors. This is separate from voluntary change-of-mind returns, for which the buyer pays direct return postage. A request to return the wrong item should therefore describe the suspected error; do not assume the voluntary-return postage rule applies to a confirmed shipping error.
Use [email protected] or the store’s WhatsApp link. A useful message is: “My order reference is __. I ordered [exact option]. The received item appears to be [specific difference]. I have kept the packaging and have not worn, washed or altered it. Here are photos. Please confirm the next steps, return address and necessary postage arrangement.” If any statement is not true, change it. Wait for the confirmed instructions, use tracked shipping if returning, and retain proof of postage.
If the item matches the order but you simply prefer another style, say so and use the change-of-mind route. The policy gives 14 calendar days after delivery to request that return and sets the condition requirements; it does not state that every reported mismatch automatically qualifies for an immediate refund or replacement. UK and France statutory cancellation provisions and other statutory rights remain as described in the published policy. Ask promptly, rather than guessing which category applies.
